Interim Head of Complaints

Our client, an award-winning bank and provider of consumer finance, has an immediate opening for an Interim Head of Complaints.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Working on a hybrid basis, the Interim Head of Complaints will be responsible for,
Successful delivery of complaints operational standards including culture and service
Ensuring the operation delivers excellent customer outcomes aligned to Financial Conduct Authority (FCA) regulatory requirements
Maintenance of quality standards
Effective capacity and resource planning aligned to demand forecast
The successful applicant will demonstrate
A proven track record of leading high performing complaints functions within FCA regulated businesses
Excellent knowledge of consumer lending products and the associated FCA regulatory requirements
In-depth xwzovoh knowledge of DISP, CONC and COBs complaint handling standards
Strong leadership and senior stakeholder management experience.
If you demonstrate the required skills and experience and wish to learn more about this position then, please apply now.