Quality Officer

WHAT IS IN IT FOR YOU?

Permanent role from day one
Newcastle Upon Tyne location
37.5 hour working week – Monday to Friday 8am – 4:30pm
£15.74 per hour equates to £30,693 per annum
28 days holiday including statutory
Key quality role within an established and respected UK manufacturer.
Opportunity to work closely with senior management and influence quality performance across the business.
Hands-on position within a highly engaged manufacturing environment
Opportunity to develop quality systems, processes and continuous improvement initiatives.
Exposure to customer, regulatory and certification activities.
This position plays a vital role in ensuring products consistently meet customer, regulatory and internal quality requirements while supporting operational excellence throughout the manufacturing facility.   
  
THE BUSINESS
  
We are seeking a proactive Quality Officer to support the Quality function and help ensure the highest standards of product quality, compliance and customer satisfaction across manufacturing operations.
  
Reporting to the Quality & Compliance Manager, the successful candidate will lead day-to-day operational quality assurance activities, supporting production teams, verifying compliance with quality systems and driving continual improvement initiatives. The role also provides deputy support to the Quality & Compliance Manager when required.
  
This is a key role within a successful SME manufacturing business where quality, compliance and customer expectations remain central to everything they do.
  
We are not looking for someone who only reviews paperwork from behind a desk.
  
We are looking for a visible and engaged quality professional who enjoys being part of the operation, understands manufacturing processes and works closely with production teams to maintain and improve standards.
  
You will be comfortable challenging poor practices where necessary whilst providing practical support and guidance to colleagues throughout the business.
  
You will use quality data, audits, inspections and investigation techniques to identify risks and trends, whilst recognising that effective quality assurance also requires direct observation, communication and engagement on the factory floor.
  
You will succeed through attention to detail, professionalism and accountability.
Whilst they continue to invest in modern manufacturing systems, operational data and continuous improvement programmes, they remain a practical, hands-on manufacturing business.
  
THE ROLE
  
Quality Assurance
Review and verify production records, quality documentation and CCP records for completeness and accuracy.
• Ensure quality checks are completed in accordance with documented procedures, work instructions and customer specifications.
• Monitor adherence to quality management systems, site standards and process controls.
• Verify first-off approvals, line start-up checks and product release activities.
• Ensure traceability systems are maintained and regularly verified.
• Support the maintenance of quality certifications and compliance standards. Production Quality Support
Provide day-to-day support and guidance to quality personnel and production teams.
• Monitor manufacturing activities to ensure compliance with quality requirements.
• Carry out process and product audits across manufacturing operations.
• Identify quality risks and implement containment actions when required.
• Escalate recurring quality concerns, process deviations and systemic failures. Non-Conformance & Corrective Actions
Investigate internal non-conformances and quality incidents.
• Coordinate root cause investigations using recognised problem-solving techniques including 5 Why Analysis, Fishbone (Ishikawa) Diagrams and CAPA methodologies.
• Monitor corrective and preventive actions to ensure timely and effective closure.
• Verify the effectiveness of implemented corrective actions. Inspection & Verification
Verify inspection results and product conformity against specifications and approved standards.
• Conduct sampling and inspection activities where required.
• Review and approve quality control documentation and inspection records.
• Support calibration verification of inspection and measuring equipment. Auditing & Continuous Improvement
Participate in internal audits and external certification and regulatory audits.
• Support implementation of continuous improvement initiatives to reduce defects, waste and customer complaints.
• Identify opportunities for process improvement throughout the operation.
• Assist with quality-related training and awareness programmes.   
THE PERSON

Experience within a manufacturing quality role, preferably within plastics, blow moulding or packaging environments.
• Good understanding of quality management systems and quality assurance principles.
• Experience investigating non-conformances and implementing corrective actions.
• Ability to interpret specifications, procedures and technical documentation.
• Strong attention to detail and organisational skills.
• Effective communication and problem-solving abilities.
• Competent in Microsoft Office applications and electronic quality management systems. Desirable
Internal Auditor qualification or training.
• Knowledge of ISO 9001 Quality Management Systems.
• Knowledge of BRCGS standards.
• Experience of customer complaint investigation and management.
• HACCP and CCP monitoring experience.   
  
TO APPLY
Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group