Operations Manager

Operations Manager Location: Staffordshire, fully site based Salary: £50k to £60k per annum with £6k car allowanceOther benefits: 5% pension contribution, 3% employee, 5% annual bonus based on company performance, 25 days holiday plus Bank Holidays and Christmas New Year closure, private healthcare The Role We are seeking a technically capable and detail driven Operations Manager for a specialist pharmaceutical organisation focused on quality-of-life therapies. This role is responsible for the oversight, integration, and continuous improvement of core operational systems, ensuring all business activities are delivered efficiently, securely, and in full compliance with ISO 9001:2015 standards. You will take ownership of operational governance, quality systems, and infrastructure, ensuring alignment across finance, IT, HR, and facilities. This is a hands-on role with significant autonomy, requiring a structured and systems led approach to managing a highly regulated environment. Key Responsibilities Operational Governance and Compliance Develop, implement, and maintain company policies, procedures, and operational frameworks Ensure ongoing compliance with legal, regulatory, and industry specific requirements Act as the central point of coordination with external advisors including legal, regulatory, and compliance specialists Quality Management Systems, ISO 9001 Maintain and continuously improve the Quality Management System in line with ISO 9001:2015 standards Carry out monthly audits Complying with external auditors and preparing for annual audits Facilities and Site Operations Oversee day to day site operations, ensuring facilities meet health, safety, and regulatory standards Manage supplier relationships, contracts, and maintenance schedules to maintain operational continuity IT Infrastructure and Systems Management Own relationships with outsourced IT providers, ensuring service delivery, system performance, and security compliance Support implementation and optimisation of business systems including Microsoft 365 and associated platforms Lead IT and security initiatives such as Cyber Essentials, system upgrades, and infrastructure improvements Finance Systems and Controls Manage financial operations including accounts payable and receivable, payroll processing, and pension administration Oversee financial reporting processes and internal controls, working closely with external accountants to ensure compliance and accuracy HR Systems and People Operations Manage HR systems and employee data, ensuring accuracy, compliance, and reporting capability Oversee structured recruitment, onboarding, and training processes Support employee relations About You Comfortable working autonomously while managing cross functional systems and processes Strong attention to detail, particularly in compliance, documentation, and process control Commercially aware with a focus on efficiency, scalability, and risk mitigation Skills and Experience Experience within pharmaceutical or similarly regulated environments Background in operations, business, or office management with exposure to systems and compliance frameworks Understanding of IT infrastructure, service delivery models, and cyber security principles Experience working with ISO 9001 or equivalent quality management systems