Credit Hire Claims Handler

Spotlightjobs is recruiting for an experienced Recoveries claims handlers to join an expanding team of professionals. As a Recoveries Handler, you'll take end to end ownership of non fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes. This is a hands-on, ownership-driven role where you'll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You'll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care.
You'll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries
Manage non fault repair, recovery, and uninsured loss claims from start to finish.
Assess liability, indemnity, and claim financials, making accurate and timely decisions.
Keep files moving by identifying opportunities, managing risks, and avoiding delays.
Maintain accurate and up to date reserves and claim records.
Commercial & Financial Decision Making
Make decisions that maximise recoveries and minimise costs.
Negotiate subrogated outlays and manage aged debt effectively.
Issue outlay requests and proactively follow up to ensure settlement.
Process and authorise payments within delegated authority.
Supplier & Partner Engagement
Work closely with suppliers, solicitors, and partners to progress claims.
Instruct panel solicitors where escalation or litigation is required.
Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.
Continuous Improvement
Share insight, support improvements, and contribute to positive change within the Recoveries team.

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