Customer Service Coordinator

Customer Service Coordinator Location: Paisley, Glasgow Pay Rate: £15.00 per hour (approx. £29,250 per annum based on 37.5 hours per week) Working Hours: Monday to Friday, 9:00am - 5:30pm Work Pattern: Hybrid - 2 days working from home following approximately 6 weeks of onsite training Parking: On-site parking available Start Date: As soon as possible Contract Type: Minimum 6-month temporary contract (with potential for extension) Role Overview A global organisation and industry leader is seeking a Customer & Sales Support Coordinator to join its growing team. This role plays a key part in supporting day-to-day customer operations, including order processing, quotation preparation, and handling a range of telephone and email enquiries. You will also provide support to internal teams and assist with technical queries, ensuring a consistently high level of customer service across all interactions. Key Responsibilities Process customer orders accurately and efficiently Prepare and issue quotations in line with customer requirements Respond to customer enquiries via telephone and email in a timely manner Provide administrative and technical support to sales and customer service teams Maintain accurate records using SAP, CRM, or similar systems Manage multiple tasks effectively while working under pressure Build and maintain strong relationships with both internal stakeholders and external customers Skills & Experience Required Previous experience in a customer support or administrative role Familiarity with SAP, CRM, or similar business systems Strong communication skills, both written and verbal Excellent interpersonal skills with the ability to build relationships at all levels Highly organised with strong prioritisation skills Detail-focused with a commitment to accuracy in a fast-paced environment Demonstrated commitment to delivering excellent customer service