Service Improvement Advocate

Service Improvement Advocate 📢 📍 Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working) 💰 £33,163 per annum 🕒 37 hours per week, Monday–Friday 📄 Fixed-Term Contract until February 2027 Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Key Responsibilities: ✔️ Manage customer feedback, complaints and compliments professionally and efficiently ✔️ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes ✔️ Promote best practice in complaint handling and customer service standards ✔️ Identify trends and root causes to support continuous service improvement ✔️ Develop improvement plans that enhance the customer experience What We're Looking For: ✅ Experience managing customer complaints or escalated customer enquiries ✅ Strong customer service background ✅ Excellent communication, investigation and problem-solving skills ✅ Ability to build positive relationships across teams ✅ Organised, resilient and able to manage a varied workload Desirable: ⭐ Knowledge of social housing ⭐ Experience producing reports and monitoring performance ⭐ Business Administration or Customer Service qualification ⭐ Experience using booking or scheduling systems This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference. 📩 Apply now with your CV or call Carol on (phone number removed) for more information. #CustomerServiceJobs #ComplaintsHandler #ServiceImprovement #HousingJobs #ExeterJobs #WestonSuperMareJobs #HybridWorking #HiringNow