ServiceNow Technical Architect

Job Title: ServiceNow Technical Architect Start Date:Immediate Mode of working: Hybrid / 2-3 days based on-site in Crawley Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions? If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects. Your responsibilities: * Define and maintain a scalable, future-ready ServiceNow architecture for global environments. * Lead architecture/design workshops, gap analysis, and provide technical governance. * Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. * Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. * Establish and enforce platform governance, design standards, and release management processes. * Ensure compliance with GDPR, cybersecurity policies, and audit requirements. * Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities. * Support Lighthouse implementations as scalable models for global rollouts. * Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift. * Lead design authority forums; mentor developers and administrators. * Provide hypercare support, knowledge transfer, and user training during implementations. Essential skills/knowledge/experience: * Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes. * Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions. * Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale. * Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards). * Broader platform/solution architecture for all other ServiceNow outcomes * Strong communication, stakeholder management, leadership, documentation, and team collaboration. Desirable skills/knowledge/experience: (As applicable) * Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning. * Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs