IT Support Engineer

Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on‑prem and cloud. This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management. What you’ll be doing * First‑line support across desktops, laptops, mobile devices, printers, and peripherals * Hardware, software, and basic network connectivity issues * Supporting Windows and/or macOS plus common business applications * Password resets, access issues, and basic security guidance * Keeping an eye on on‑prem and cloud servers for performance and availability * User accounts, permissions, services, and escalating when needed * Supporting a mix of on‑prem systems and cloud platforms * Assisting with M365, Active Directory, Azure AD/Entra ID * Logging incidents, requests, and resolutions accurately What they’re looking for * Someone with solid first‑line experience who wants to grow * Confident supporting Windows devices (macOS a bonus) * Comfortable troubleshooting hardware, software, and basic networking * Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID * A calm, user‑focused communicator who enjoys solving problems * Someone who takes pride in clean documentation and structured processes Interested? Send your CV to Andy Dale at Arcas Technology