Freight Forwarder

We’re looking for a proactive and detail-oriented Freight Operations Coordinator to join our team and take ownership of inbound shipments across ocean and air freight. This is a full-time, office-based role in Barking and is focused purely on freight operations and shipment management — no customs clearance responsibilities involved. Key Responsibilities * Manage end-to-end import shipments (FCL, LCL & air freight) from pre-alert through to delivery * Liaise with overseas agents, carriers, hauliers, and warehouses * Monitor shipment progress and proactively resolve delays or issues * Coordinate deliveries to ensure smooth final mile execution * Track and control operational costs (freight, handling, ancillary charges) * Provide clear and timely updates to customers * Follow internal SOPs to ensure consistent and efficient operations What We’re Looking For * Experience in freight forwarding / import operations * Strong understanding of ocean and/or air freight processes * Highly organised with strong attention to detail * Confident communicator with a proactive mindset * Ability to manage multiple shipments in a fast-paced environment What We Offer * Competitive salary (depending on experience) * Stable, full-time position within a growing business * Supportive team environment * Exposure to a wide range of global logistics operations