Customer Service Operative

Customer Service Operative Bury St Edmunds Part-time 6-month fixed term £17,000 per annum   Role Overview We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery.   Key Responsibilities Assist customers with order placement, ensuring accuracy and efficiency Respond to customer enquiries via phone, email, or online systems in a timely manner Handle and resolve customer queries, concerns, and complaints professionally Maintain accurate records of customer interactions and transactions Work collaboratively with internal teams to support order fulfilment and issue resolution Provide general administrative support as required   Skills & Experience Previous experience in a customer service or administrative role preferred Strong communication skills, both written and verbal Excellent organisational skills and attention to detail Ability to manage workload effectively in a fast-paced environment Confident using IT systems and customer management tools A positive, proactive, and team-oriented approach   What We're Looking For A friendly and approachable individual with a strong customer-first mindset Someone reliable and flexible who can commit to the agreed working pattern A problem-solver who can remain calm under pressure   If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett