IT Support Manager

IT Support Manager – Manchester 

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.

Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.

Key Responsibilities

IT Operations & Infrastructure

Lead the company’s internal IT support and infrastructure operations


Manage networking, cloud-hosted services, and enterprise systems


Oversee the transition toward a modern Microsoft 365 and cloud-based environment


Maintain and improve security, backup, and disaster recovery systems


Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP

Service Delivery & Operational Improvement

Introduce and manage structured SLAs, KPIs, and incident management procedures


Shift the IT function from reactive support to proactive service delivery


Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams


Create and maintain systems architecture and technical documentation


Manage vendors and ensure accountability across third-party suppliers

Leadership & Transformation

Lead, coach, and develop the IT team


Support major infrastructure, cloud migration, and hardware transformation projects


Assess emerging technologies and conduct cost-benefit analysis for future investment


Manage IT budgets and contribute to long-term technology strategy

Skills & Experience

Proven experience in a senior IT leadership or IT Support Manager role


Strong background in infrastructure, networking, and cloud-based IT environments


Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments


Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking


Experience with AWS or other cloud infrastructure platforms


Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous


Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools


Strong service delivery mindset with experience implementing SLAs and operational KPIs


Excellent troubleshooting, leadership, and stakeholder management skills

Why Join?

This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth. xkybehq

Benefits

Early finish every Friday


Flexible working arrangements


Company pension scheme


Life assurance


Private Medical Insurance

Interested? Please Click Apply Now!

IT Support Manager – Manchester