People System Support Administrator

An exciting opportunity has arisen for an experienced People System Support Administrator to join a well-established organisation on a 6-month fixed-term contract. This role is responsible for supporting the day-to-day maintenance and optimisation of the organisation’s HR system (iTrent), acting as a subject matter expert and key point of contact for system-related queries. The successful candidate will play an important role in ensuring data accuracy, driving best practice, and delivering a high standard of customer service to internal stakeholders. Key Responsibilities • Manage the central HR systems queries mailbox, responding to and resolving issues within agreed service levels to deliver an excellent user experience • Act as a super user for the iTrent system, providing technical support to internal stakeholders and liaising with external suppliers and internal IT teams where required • Troubleshoot system issues, identify root causes, and escalate software-related problems to the system provider where necessary • Set up new user accounts for employees, including onboarding new starters and managing permissions and security access • Generate scheduled and ad hoc reports using iTrent and reporting tools (e.g. Business Objects), ensuring accuracy and timely delivery • Support data integrity through regular audits and data cleansing activities • Assist with continuous improvement initiatives relating to HR systems and processes • Ensure system usage and processes remain compliant with GDPR and data protection requirements Skills & Experience Desirable: • Previous experience working with HR/People systems (ideally iTrent) • Experience working within a HR or People function Essential: • Strong problem-solving skills, with the ability to investigate issues and identify root causes • High attention to detail and commitment to data accuracy • Good working knowledge of Microsoft Excel • Strong communication skills and a customer-focused approach • A proactive, “can-do” attitude with the ability to work both independently and as part of a team What’s on Offer • Competitive salary • Hybrid working model (4 days in the office, 1 day at home) • Opportunity to gain experience within a fast-paced, collaborative environment • Exposure to HR systems and process improvement initiatives • Comprehensive company benefits package