Customer Account Specialist - Manufacturing (FTC)

Your new company

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
You will join a successful, long-established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer-facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business.
Your new role
This role is best described as customer account ownership from an operational perspective.
You will take end-to-end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution.
Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained.
Key responsibilities include:
Ownership of customer relationships from order receipt to cash collection
Management of customer KPIs, service levels and operational performance
Coordination of special requests, forecasts and demand changes
Acting as the key interface between customers and internal stakeholders
Ensuring accuracy of master data, pricing and ERP inputs (SAP S/4 Hana desirable)
Supporting export compliance, documentation and audit readiness
What you'll need to succeed
This role will suit someone who enjoys customer ownership and decision-making, rather than purely transactional customer service.
You will ideally bring:
Experience in a manufacturing or complex supply chain environment
A strong customer-facing background with accountability for service outcomes
Confidence in managing customer interaction without a dedicated account manager layer
Working knowledge of ERP systems (SAP desirable but not essential)
Good understanding of export compliance and international customers
Strong organisational skills and sound commercial judgement
European language skills (Italian, Spanish, German or similar) are highly advantageous and reflected in the upper end of the salary band.

What you'll get in return
An 18-month fixed term contract with a global employer
Salary £34,000 - £40,000 depending on experience and language capability
25 days holiday + bank holidays
Annual performance-related bonus
Hybrid working (up to 2 days from home) following probation
Exposure to global customers and complex manufacturing operations
Please note: The internal contract title for this role is Customer Service Representative. This is an operational customer account role with a high level of ownership and responsibility.

What you need to do now

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