Sales & Operations Manager - Travel

Head of Sales Operations (including contact centres) Bristol- 4 days per week in the office £100,000 to £120,000 salary + £7,500 car allowance + Bonus to 25% + Benefits Consumer Services Business | Bristol We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation. The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division. The Role: Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning: New business, renewals and retention Consumer and SME customer service Inbound and outbound activity Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site) A mix of in‑house teams and outsourced partners This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement. You will be responsible for: End‑to‑end trading and performance outcomes Deep operational grip across KPIs, forecasting and capacity Leading a strong, engaged operational leadership team Acting as the senior operational interface with digital and technology teams Driving transformation through AI, tooling, process and customer journey optimisation This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results. The Environment: High autonomy, low bureaucracy, strong Board visibility Relentless focus on performance and continuous improvement Technologically progressive, with significant investment in AI and tooling On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol) This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable. About You: The organisation is deliberately open‑minded on background, but successful candidates will demonstrate: Senior leadership experience in complex, KPI‑driven operational environments Strong commercial and analytical capability, not just people leadership Ability to operate at both strategic and hands‑on trading levels Confidence engaging Executive and Board‑level stakeholders A leadership style that brings teams with you through demanding change There is particular interest in candidates who have: Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role Reward Competitive base salary (broad band dependent on experience) Bonus and car allowance Clear potential for progression into broader group‑level operational leadership