Planning Technician

Planning Technician (Contract)

Before applying for this role, please read the following information about this opportunity found below.
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern : Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team.
This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.

The Role

As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work , including repairs and streetworks activity.
You'll act as the central point of contact between field teams, customers, and key stakeholders-ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout.
This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.

Responsibilities

Plan and schedule reactive and planned works using core systems
Manage and prioritise workloads in line with SLA targets and urgency
Act as the main point of contact for field teams, supporting multiple stakeholders at once
Coordinate work raised via the customer contact centre and ensure smooth delivery
Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
Ensure compliance with streetworks regulations (NRSWA) where required
Develop an understanding of different task types and manage planning accordingly

Skills & Experience

Strong experience in a planning, scheduling, or coordination role , or a customer service environment
Confident communicator with the ability to manage high call volumes and stakeholder interaction
Proven ability to prioritise work in a fast-paced, reactive setting
Highly organised with strong attention to detail
Comfortable working with multiple systems and adapting to new tools
Desirable:
Experience with Salesforce or other scheduling / workflow systems
Knowledge of MS Dynamics (CRM)
Familiarity with streetworks / utilities environments
Understanding of Aurora (Streetworks Register) or willingness to learn

The Person

You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly.
This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers. xwzovoh

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.