Key Client Services Manager

Salary: £40,000 per annum

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow.

This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.

What you’ll do

• Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
• Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
• Oversee performance against SLA/KPIs and manage risk proactively
• Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
• Coordinate internal stakeholders to deliver client requirements, projects and service changes
• Support M/QBRs, governance packs, audits, due diligence and information requests
• Identify opportunities for service improvement, innovation and sustainable account growth

What we’re looking for

• Strong relationship management skills (comfortable with senior stakeholders)
• Experience in outsourced services, contact centre and/or regulated environments
• Confident working with contracts, governance, SLA/KPI frameworks and performance insight
• Strong written and verbal communication (including presenting insight clearly)
• Analytical mindset – able to interpret MI and translate it into practical actions
• Organised and proactive with a commercial, improvement-focused approach

Why Advantis?

We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.

What we offer

• Generous holiday allowance that increases with service
• £20/month gym contribution
• 2 paid volunteering days per year
• Employee Assistance Programme (EAP)
• Free annual eye tests + contribution towards glasses
• Employee referral scheme
• Option to buy/sell holiday (subject to policy)

This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed. xwzovoh

DBS clearance and credit checks apply.