Duty Manager Country Inn

The Green Dragon is based near Hawes DL8 3LZ. Please only apply if you can easily travel to this location.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
This historic, privately owned Dales inn dates back to the 13th century and is full of character, with flagged floors, open fires, beamed ceilings and stone walls. The Green Dragon serves locally brewed ales and gin alongside traditional pub food, contemporary accommodation and locally sourced menus all focused on delivering a first-class guest experience.
This position would suit an experienced hospitality professional currently working in a similar role, who is looking for a fresh challenge within a unique and characterful country setting.
What is needed from you as Duty Manager:
A minimum of 12 months experience working as a Duty Manager within hospitality or in a similar supervisory/management role
Willingness to support and cover staff shortages at the additional site when required
Experience managing a team, with strong leadership and people-management skills
Excellent communication and interpersonal abilities
A genuine passion for delivering exceptional guest service
The ability to thrive in a fast-paced environment and adapt to changing priorities
Strong customer service skills
Excellent attention to detail
A full UK driving licence is essential
What this role involves:
Reporting to the Site Manager, you will be responsible for ensuring the smooth day-to-day running of the inn. Duties include, but are not limited to:
Ensuring high standards of customer service and guest experience are consistently met and exceeded
Handling customer complaints, refunds and negative reviews professionally
Maintaining strong guest communication and interaction on site
Developing and managing activity plans to maximise the value of facilities, including identifying and working towards KPIs
Monitoring operational costs and stock control
Contributing to social media activity and content ideas
Supporting on-site marketing initiatives to encourage repeat visits
Ensuring point of sale materials are maintained and merchandise is actively promoted
Checking guest rooms, communal areas and grounds to ensure they meet agreed cleanliness standards
Cashing up and ensuring till closures are completed accurately
Leading and managing operational teams, including conducting staff appraisals

Salary: £14 £16 per hour.
Hours of work: 3555 hours per week. xwzovoh Full-time hours between 11am 11pm, including weekends on a rota basis.
Benefits:
Live-in accommodation available during shifts
Pension scheme
Holiday entitlement
Performance bonus and tips
Discounted food and drink
Employee discount
On-site parking
Mileage paid for any required travel between sites
Please apply now!