Deputy Department Manager

About the Role

Our client offers more than a globally recognised luxury brand experience; they invite clients to become part of a heritage-driven retail environment defined by craftsmanship, innovation, and exceptional service. They are seeking individuals who share a passion for luxury fashion, client experience, and team leadership.

Do you have the right skills and experience for this role Read on to find out, and make your application.

We are currently recruiting for an organised and driven Department Manager to support the Menswear RTW department within a leading luxury retail environment in London. The successful candidate will support the Department Manager in the efficient day-to-day running of the department, ensuring commercial and operational targets are achieved, clients receive an exceptional level of service, and the team remains motivated and high performing.

This is a full-time position requiring flexibility to work Monday to Sunday on a rotating shift pattern, 40 hours per week.

Key Responsibilities

Client Experience & Sales Leadership

• Lead by example, mentoring and training the team to elevate sales performance and client service standards.
• Support the Department Manager with the implementation of local client development strategies.
• Build strong internal relationships to support cross-selling opportunities across multiple product categories.
• Develop long-term client loyalty through relationship building with top-tier and high-value clients.
• Monitor and drive sales performance within the department.
• Resolve customer concerns efficiently and professionally.

Team Management & Operations

• Support the Department Manager in delivering departmental commercial objectives while ensuring compliance with company policies and procedures.
• Develop strong relationships with Head Office stakeholders to provide feedback on clientele, product performance, and market trends.
• Support stock ordering and inventory management where required.
• Lead, organise, and delegate daily operational tasks across the team.
• Assist with recruitment, onboarding, performance management, motivation, and development of team members.
• Contribute to minimising stock loss and controlling operational expenses.

Retail Standards & Brand Representation

• Support the team in maintaining exceptional housekeeping, VM, and presentation standards throughout the department.
• Maintain knowledge of selling systems, cash handling, payment, and exchange procedures.
• Ensure all retail standards are consistently upheld.
• Support all security and loss prevention measures to protect company assets.
• Ensure the department operates in line with company administrative systems and procedures.
• Carry out any additional duties as required by senior management or Head Office.
• Represent the brand professionally at client events and external activations where required.

Candidate Profile

• Previous experience at Assistant Manager or Department Manager level within luxury fashion or premium retail.
• Strong knowledge of men’s ready-to-wear, footwear, and accessories.
• Excellent communication and relationship-building skills.
• Proven ability to lead and develop high-performing teams.
• Strong coaching and people development capabilities.
• Demonstrated success in client acquisition and long-term relationship management.
• Strong understanding of luxury fashion, trends, and the contemporary menswear market.
• Passion for luxury retail and delivering exceptional client experiences. xwzovoh
• Fluency in a second language is advantageous.