Account Executive / Customer support

Account Manager £30,000–£35,000 basic + £40,000 OTE | 5 days in‑office | Poynton The Opportunity We’re hiring a commercially driven Account Manager to join a growing business within the logistics sector , playing a critical role in driving sustainable revenue growth while protecting and expanding an existing customer base. This is a high‑impact, hands‑on role sitting at the intersection of Sales, Customer Services, and Finance - ideal for someone who thrives on structure, ownership, and accountability. You’ll manage customer relationships end‑to‑end: developing new business, growing existing accounts, re‑engaging dormant customers, and ensuring revenue is protected through disciplined follow‑up, strong onboarding, and proactive credit awareness. The role rewards consistency, commercial thinking, and data‑led execution. What You’ll Be Doing Revenue Growth & Account Development Proactively grow revenue across new and existing logistics customers through structured account plans Identify upsell, cross‑sell and expansion opportunities using activity, trend, and credit analysis Re‑engage down‑trading or inactive customers through targeted outbound call campaigns Convert stalled or lost quotes into active bookings by addressing root causes and re‑positioning solutions Cross‑Functional Alignment Work closely with Customer Services and Finance using a structured Sales–CS–Finance model Proactively manage customer ageing and debt exposure Align commercial activity with credit risk to protect margin and revenue Own weekly priority customer lists and ensure proactive engagement where activity has dropped Systems & Reporting Use HubSpot as the single source of truth for call cycles, pipeline, account activity, onboarding, and retention Maintain accurate, action‑focused reporting that drives decisions and follow‑up What Success Looks Like Reduced customer attrition and stalled trading Increased wallet share across the existing logistics customer base Faster, more structured conversion of new business Strong alignment between Sales, Customer Services, and Finance Consistent, disciplined execution with clear ownership About You Commercially minded with experience in account management, sales, or a fast‑paced service environment Comfortable with outbound calling, structured follow‑up, and managing multiple accounts Data‑driven, organised, and proactive - nothing slips through the cracks Enjoys working cross‑functionally to solve problems and drive results Thrives in a full‑time, office‑based environment with clear expectations What’s On Offer ~£30,000–£35,000 basic salary (Depending on Experience) ~£40,000 OTE with achievable, transparent targets ~5 days a week in the office (Poynton) ~ A role with genuine ownership, visibility, and progression for high performers If you’re looking to build momentum in a commercially focused logistics environment where your execution directly impacts revenue and customer retention, this role offers both challenge and long‑term opportunity.