Business Development Manager (BDM) Hybrid working

Business Development Manager (North) Field-Based, Permanent SALARY: £45,000-£50,000 (Depending on experience) HOURS: 40 Hours per week REPORTING TO: Managing Director/Brand Leader Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector. Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success. Our Brands: Countrywide Grounds Maintenance Greensleeves Lawn Care As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. Profitable, high-performing Franchisees aligned to the business model Strong, trusted relationships between Franchisees and Head Office Early identification and turnaround of underperforming businesses Consistent use of data, KPIs, and insight to drive decision-making Franchise Performance & Growth Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency Partner with Franchisees to develop and deliver robust business plans Monitor KPIs, sales pipelines, and operational performance to drive growth Set, review, and support sales, growth, and customer service standards Financial & Commercial Insight Build and review financial models, P&Ls, and performance dashboards Prepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & Onboarding Support new Franchisees through training, launch, and early development Coach, mentor, and motivate Franchise Business Owners to maximise performance Provide best practice guidance to Franchisees and the if appropriate the wider BDM team Support and contribute to continuous improvement initiatives across the network Ensure Franchisees operate in line with company standards and brand expectations Maintain accurate, timely performance data and reporting Positively promote company policies and ways of working Strategic Projects & Brand Partnership Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network. Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team. Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations. Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network. Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team. Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes. Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities. Lead by example in adopting and promoting data-led decision making and performance insight. Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. Proven experience in Business Development, Sales or Commercial Leadership Strong background in business planning, data analysis and performance management Demonstrable P&L and commercial acumen Right to work in the UK with a full UK driving licence Strategic thinker with strong commercial judgement Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.