Sales Operations Manager, Amazon Shipping Business Operations

Sales & Operations Manager Full-Time, Permanent £28,000 - £35,000 (depending on experience) An exciting opportunity has arisen for a people-orientated mid-level professional to join a very successful Events Hire company based in a beautiful rural location near Bury St Edmunds. This is a varied role in a small, close-knit team where you have the chance to really contribute to the team’s success and see your hard work come to life with exciting local and national bookings and events throughout the year. The company have existing, long-standing partnerships across East Anglia, and further afield, with an impressive portfolio of shows, productions and well-known festivals who they provide event hire services to. This opportunity will suit you if you are looking for an all-round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on-boarding clients, following leads and proactively spotting partnership opportunities to support the company’s growth and acting as an Account Manager to ensure repeat business. This role also involves being a go-to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration. Act as first point of contact on Reception with seamless customer service at every touch point Proactively generate new leads through research, outreach, and relationship building Upsell and cross-sell services to maximise order value Maintain a strong pipeline of opportunities using a hiring software and CRM Manage the full sales journey from enquiry to booking and contract administration Order office supplies and maintain a well-organised workspace Assist with recruitment and coordination of seasonal event staff Support Health & Safety and general operational administration Assist with creating and posting social media content Confident on the phone and comfortable speaking to new and existing customers Motivated to contribute to business growth and bring ideas to the table Comfortable using CRM systems and software (experience with hire desk software is a plus) Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and a willing work ethic are just as important.