Strategic Account Manager - REMOTE WORKING (Permanent)

Hybrid (Milton Keynes - 1 day per week) £65,000 - £80,000 base + 50% bonus We're working with a fast-growing, well-funded SaaS business in the HR / employee engagement space, looking to hire a founding Strategic Account Manager to help shape and scale their account management function. This is a high-impact, first-of-its-kind role within the business - ideal for someone who wants to move beyond "managing accounts" and instead own strategy, drive growth, and build a best-in-class function from the ground up. The Opportunity This role sits at the intersection of sales and customer success - focused on growing and retaining key accounts, rather than new business. You'll take ownership of a portfolio of 20-30 strategic, mid-market to enterprise clients, working closely with HR and C-suite stakeholders to: Drive renewals and long-term retention Identify upsell and cross-sell opportunities Lead land-and-expand strategies across divisions, regions, and business units Alongside this, you'll play a key role internally - helping to: Define what "great" account management looks like Build playbooks, frameworks, and best practices Upskill the wider team and embed a more commercial, strategic approach to account growth This is a genuine chance to shape the future of the function, not just execute within it. What You'll Be Doing Own a portfolio of 20-30 high-value strategic accounts, with full responsibility for growth and retention Build deep, multi-threaded relationships with HR leaders and senior stakeholders Lead renewal and expansion conversations, ensuring long-term value and partnership Identify and drive upsell, cross-sell, and expansion opportunities across existing clients Develop and execute account plans aligned to client strategy and business objectives Translate platform data and insights into clear, compelling commercial narratives Run Executive Business Reviews focused on outcomes, not just reporting Collaborate cross-functionally with Sales, Product, and Customer Success to drive value Help build and embed a scalable account management playbook across the business What They're Looking For This is where the role is genuinely niche - they need someone who can balance commercial drive with relationship depth. You're likely to have: ~5+ years in Account Management, Customer Success, or Strategic Accounts within SaaS / HR tech ~ A proven track record of growing existing accounts (renewals, upsell, expansion) ~ Experience managing mid-market or enterprise clients ~ Strong exposure to HR stakeholders (HRD, People Director, etc.) ~ Confidence engaging and influencing senior / executive stakeholders And importantly, you are: Commercially minded - always looking for growth opportunities within accounts Consultative and strategic - able to understand business challenges, not just sell features Credible and relationship-led - able to build trust at senior levels Comfortable in a scale-up environment - fast-paced, evolving, and not overly structured Why This Role Stands Out Founding hire - shape the account management function from day one Clear ownership of strategic accounts and revenue growth Opportunity to influence process, playbooks, and team capability Work closely with senior leadership, including the VP of Sales Strong product-market fit in a high-growth HR tech space The Setup Hybrid: 1 day per week in Milton Keynes + regular client travel Salary: £65K - £80K base + 50% variable