Account manager Dutch & French

Job Description Account Manager Location: Head Office, Wooburn Green (HP10). Hybrid working. 5x days per week are required in the office for your probation period (3x months), reducing to 3x days per week after. Building a brighter future for parking, for people, and for business. As one of the UK’s most innovative parking and technology companies, we deliver bespoke, forward-thinking car park management solutions to a wide range of businesses across the UK. The Account Manager plays an important supporting role in growing our estate value. Managing a defined portfolio, you will build relationships where there is opportunity for growth so that you can increase revenue across your portfolio. Collaborative, driven and commercial, you will help design, and personally execute, client plans to achieve your KPIs. These KPIs will focus on improving commercial terms on existing contracts and successfully cross-selling new products and services. This role is based at Intelli-Park’s Head Office, with occasional client visits expected. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:30pm , though flexibility may be required to meet business and client needs. 25 days holiday plus Bank Holidays (increasing with service) ~ Company Bonus Scheme ~ Private Healthcare ~ Bike2Work Scheme ~ Contemporary Head Office with table tennis, pool table, and slide ~ Pension Scheme With support from the Head of Customer Strategy, design and execute client growth plans which evaluate the financial viability of your sites and drive improved revenue streams for Intelli-Park, whilst increasing client satisfaction. Act as the voice of the client internally when discussing service or product improvements; Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients. Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes. Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide. Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction. Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders. Present updates internally to keep account plans on-track. Consistently achieve monthly sales and service KPIs including revenue growth and CSAT. challenge existing client contracts and identify areas of opportunity and risk. Be innovative and agile when results are below expectation; Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance. Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats. Commercial professional with proven experience as an Account Manager (minimum 1 year) Good presentation skills, able to deliver a compelling sales message and influence clients and colleagues. Proven track-record in achieving commercial KPIs. Good working knowledge of account management principles and motivated to transferring this knowledge to others. Confident in Microsoft Office and other digital tools. Effective time-management and problem-solving skills. Full UK driving licence. We welcome applicants from all backgrounds and celebrate diversity across our teams. Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.