Sales Operations Manager

Sales Operations Manager Salary £45,000- £50,000

Based in Brentford, West London

Hybrid Role – 2 days in the office

A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross-functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company’s continued growth.

Key responsibilities:

Sales Systems & Process Management

• Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions.
• Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes.
• Identify and implement process improvements to enhance sales efficiency, reporting, and data quality.

Stakeholder & Cross-Functional Collaboration

• Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions.
• Work closely with stakeholders to improve reporting, data outputs, and operational processes.
• Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements.

Sales Planning & Performance Support

• Support sales planning activities, including territories, commission structures, budgets, and performance targets.
• Provide analytical insights and operational support to help drive sales performance and decision-making.
• Contribute to ongoing performance management and continuous improvement initiatives across the sales function.

Experience required:

• Strong Salesforce experience (ideally) with a systems-focused mindset or would consider a similar CRM system
• Experience using Jira or similar ticketing systems.
• Excellent stakeholder management and communication skills.
• Analytical, data-driven, and solutions-focused.
• Able to manage multiple priorities in a fast-paced environment.
• Proven ability to turn business requirements into technical or process improvements

Benefits:

• 22 days holiday + 3 days at Christmas
• Birthday day off
• Holiday buy scheme
• Private medical insurance
• Pension scheme (8% employer contribution)
• Life & income protection
• Hybrid working – 2 days in the office – working 9am – 5.30pm
• Retail discounts and much more !!!