Account Manager | SaaS | Remote

Account Manager | B2B SaaS | £75k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. Owning a portfolio of named accounts across housing, local government, facilities management, and utilities Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing Driving net revenue retention through proactive renewals management and early identification of risk Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform B2B SaaS account management experience with a consistent track record of retaining and growing accounts Experience managing complex, multi-stakeholder relationships within large public or private sector organisations Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month. Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand A supportive leadership team who understand the value of great account management A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform The role is remote, but will require travel to Exeter (company HQ) once a month.