Manager-Account Manager

Marylebone London Hours: Full time in-office Additional compensation: Target based bonuses About Smartech Retail Group At Smartech, we believe retail should never be boring. We’re the destination for discovery, where customers can explore, try, and play with the newest innovations in tech, gaming, and e-mobility. Our teams across London, New York, Rome, and Berlin bring the world’s most exciting brands to life through immersive, experience-led retail. As an Account Manager , you will take ownership of key brand partnerships across our luxury retail concessions. This role is focused on driving long-term growth, commercial performance, and strategic alignment between Smartech and our brand partners. You will act as a senior point of contact, balancing commercial insight with exceptional relationship management. Strategic Account Management Own and develop a portfolio of established brand partners, acting as their primary day-to-day and strategic contact. Build strong, trusted relationships with senior brand stakeholders to drive long-term commercial success. Lead regular business reviews, presenting performance insights, trends, and recommendations to improve results. Identify growth opportunities across existing accounts, including activations, space optimisation, and performance improvements. Brand Performance & Commercial Excellence Monitor and analyse sales performance and consumer-based analytics, identifying key insights, risks, and opportunities for growth. Work closely with internal teams to implement strategies that align brand objectives with company goals. Ensure consistent delivery of premium brand representation and customer experience across all retail concessions. Support the design and execution of innovative in-store activations tailored to luxury and technology-focused audiences. Oversee the onboarding and integration of new brand partners, ensuring a seamless transition into the Smartech retail ecosystem. Provide ongoing guidance and support to brands, ensuring expectations, processes, and commercial terms are clearly understood. Maximising Store Capacity & ROI Partner with brand stakeholders to ensure optimal use of retail space, in line with commercial agreements and merchandising standards. Conduct regular reviews of store layouts and capacity to ensure all contracted brands are appropriately represented. Support initiatives that optimise return on investment for brand partners without compromising customer flow or experience. Proven experience in account management within retail, luxury, technology, or experience-led environments. Strong commercial mindset with the ability to manage and grow long-term client relationships. Confidence working with data and analytics to inform decision-making and performance improvements. Excellent organisational and problem-solving skills, with the ability to manage multiple accounts and priorities. Outstanding communication and stakeholder management skills.