Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start

We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 22nd June

Rate of pay: £13.75PH

Duration: 04/10/2026 with possibility of extension

Hours of work: 37

Key Responsibilities:

Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before start of assignment.

Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria applicants must have:

• 5 GCSE's including Maths and English (Proof of certs required)
• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Please send your CV via the link or email