Customer Care Coordinator

New Homes Customer Care Coordinator Location: Ringwood Job Type: 1 Year Fixed-Term Contract (FTC) Hours: Full Time – 40 Hours per Week, Monday to Friday We are working with a fantastic and well-established developer based in Ringwood who are looking to recruit a professional and customer-focused New Homes Customer Care Coordinator to join their team on a 12-month fixed-term contract. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer care. The Role As a New Homes Customer Care Coordinator, you will act as the first point of contact for homeowners, ensuring all customer queries and aftercare issues are handled efficiently and professionally. Key responsibilities will include: * Managing customer enquiries via phone and email * Coordinating maintenance and remedial works with contractors and site teams * Logging and updating customer issues accurately * Scheduling appointments and ensuring works are completed within agreed timescales * Providing excellent customer service at every stage of the customer journey * Building strong relationships with homeowners, contractors, and internal departments Requirements * Previous customer service experience is essential * Strong communication and organisational skills * Ability to manage multiple tasks and prioritise workload effectively * Confident using Microsoft Office and internal systems * Experience within new homes, construction, housing, or property would be advantageous but is not essential * Positive, proactive, and professional attitude Package & Benefits * Competitive salary package * Supportive and friendly working environment * Opportunity to join a reputable and growing company * Additional company benefits included